Terms

The rules of using Source14, in plain words.

What Source14 does

• You give us the link of a product you sell. We look for the same product at wholesale suppliers and show you one price, with shipping included.
• When you place an order, we buy the product from the supplier and have it shipped to your customer.
• Source14 is for businesses that sell online. By using it you confirm that you are one.

Your account

• You sign in with Google or with your email, and you are responsible for what happens in your account.
• An account that is used for fraud, or that disputes a valid charge with its bank, is paused and may be closed.

Prices and payment

• There is no monthly fee.
• The price shown for a product is what you pay per unit, in US dollars. Shipping is included.
• You save a card once. Each order is charged to that card on its own, before we buy the product.
• A price can change before you order. An order keeps the price it was placed at.

Cancelling an order

• You can cancel an order at no cost until your card has been charged for it.
• Once the card is charged, the order goes ahead and cannot be cancelled.

Delivery

• Each product shows its own delivery estimate before you order.
• An estimate is not a guarantee. Delivery depends on the carrier and on customs.
• Every order gets a tracking number, which you see in Labs once it ships.

Refunds and problem orders

• If a parcel arrives damaged or is the wrong item, tell us within 14 days of the day it was delivered. If it never arrives, tell us once its delivery estimate has passed.
• Write to support@source14.com with the order number and a photo of the problem, or the tracking if nothing arrived.
• We file the claim with the supplier for you. You receive the refund or the replacement the supplier grants.
• A refund goes back to the card that was charged.

Your customers

• You look after your own customers, including their questions and their returns.
• Source14 deals with you, not with them.

Contact

support@source14.com

Source14 is operated by DUPLIKO LLC. If this page changes, the date changes with it. Last updated 14 November 2026.

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